Damco makes digitalization push in India via Twill


DAMCO, part of A.P. Moller – Maersk, and one of the world’s leading providers of end-to-end supply chain management services, today announced the launch of Twill (www.twill.net), its new digital freight forwarding service into India. The new easy-to-use online platform provides greater control of shipments by offering instant price quotes and booking, transparency and tracking services, simplified paperwork and proactive customer care.

“The shipping and logistics industry today is filled with emails, phone calls and document-heavy processes which can lead to huge delays in getting quotes, a lack of flexibility to change routes mid-shipment, and a lack of transparency for customers in pricing, location data, and issue resolution. Twill, like the name suggests, is like a tightly woven fabric that consolidates different strands of the supply chain together to make shipping simple. Resonating with the Indian government’s ‘Digital India’ initiative, we truly believe this is the right time to go live in the country, and we’re excited to be paving the way for digitization in this industry,” explains Twill’s CEO Troels Stovring.

As per a study by Confederation of Indian Industry (CII), the indirect costs of Indian trade accrued from unreliable transport services and regulatory delays are as high as 38 – 47 percent of the total logistics cost which can be reduced by 8-10 percent by digitisation in the industry which will eventually boost India’s competitiveness and contribute additional revenues of up to US $5.5 billion annually. (Source: CII’s Stimulating India’s EXIM Growth). Industry digitization is an important pillar for growth and digital innovation is vital in revolutionizing global supply-chain management.

Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, Spain, Benelux, Poland, Mexico, the US, India or the Czech Republic. Being a partner to Damco, Twill can use the company’s existing footprint across the globe as it plans to expand its services across 15 more countries by this year.