The Department of Pension & Pensioners’ Welfare (DoPPW) has set up a Pension Adalat for on-the-spot resolution of pensioners grievances.
Chronic cases are pulled out of the Centralized Pension Grievance Redressal & Monitoring Mechanism (CPENGRAM) system. These grievances are short-listed in advance for taking up in the Adalat. “This model has been evolved for speedy justice for the pensioners and avoiding court cases and undue harassment of the pensioner, who has failed to get the grievance resolved after approaching his department or/and various other stakeholders involved in the case,” said an official.
Therefore, after giving advance notice to all the stakeholders, which may involve the Head of Office (HOO), Pay and Account Office (PAO), Central Pension Accounting Office (CPAO), Pension Disbursing Bank/treasury etc, they are called on a common platform in the presence of the pensioner/family pensioner or his/her representative during the Adalat to give an on-the-spot resolution.
Four such Adalats have been conducted by DoPPW till date, the last of which was held in the Union Territory of Jammu, the first outside the National Capital.
Keeping in view the representations/court cases filed by several Central Government officials covered under the NPS (National Pension Service) whose recruitment was completed before January 01, 2004, but who for some reason, administrative or otherwise, could join service only on or after January 01, 2004, an option has been given to join the old pension system, if they so desire by giving a one-time option up to May 31, 2020.
The Department is also promoting Digital Life Certificate. Keeping in view the difficulty faced by those seniors who are settled abroad with their children after retirement, the Department has issued a circular on Consolidated Instructions on Life Certificate and Commencement of Family Pension for those living abroad, vide which the Bank branches abroad as well as the Indian Embassies/Consulates/High Commissions have been instructed to facilitate submission of Life Certificate and commencement of family pension.
Further, all pension disbursing banks have been instructed to provide door-step Life Certificate facility to those pensioners who are unable to visit banks in the month of November.
Pensioners aged 80 and above can now submit their Life Certificate from October 01 every year instead of November 01.