Freightos has launched a next-generation version of its Freightos for Forwarders platform, introducing artificial intelligence (AI) into freight quoting, booking and rate management to help freight forwarders streamline operations and respond faster to customer enquiries.
The upgraded platform supports both air and ocean freight operations, bringing carrier rates, market intelligence, pricing management and digital booking capabilities together in a single system.
According to Freightos, the new platform is designed to reduce manual administrative work, improve quotation turnaround times and enable forwarding companies to manage their commercial and operational activities more efficiently. It is now available globally to international air and ocean freight forwarders.
AI Agents Automate Freight Quotation Processes
A key feature of the upgraded platform is the integration of AI agents into everyday freight forwarding workflows. These tools can process customer enquiries received through different communication channels and apply customer-specific procedures, pricing rules and profit margins to generate freight quotations.
Freightos said the system can produce ready-to-send quotations within seconds, reducing the time employees spend transferring information between emails, spreadsheets and booking systems.
The platform also consolidates contract rates, promotional tariffs and surcharges, enabling forwarders to manage pricing information alongside live carrier capacity and booking options.
Additionally, integration with Freightos Terminal benchmarks provides market intelligence that helps forwarders evaluate the competitiveness of their freight rates.
Pablo Pinillos, Chief Executive Officer of Freightos, said the new platform has been developed around the company’s existing carrier connectivity and operational data.
“AI is only as powerful as the data, connectivity, and workflows behind it,” said Pinillos.
He added that Freightos aims to reduce administrative workloads while allowing freight forwarding teams to concentrate on customer service and business growth.
Connectivity with More Than 75 Global Carriers
The next-generation platform connects freight forwarders with more than 75 global air and ocean carriers through Freightos’ existing network.
It also provides access to the 7LFreight trucking network, expanding transportation management capabilities beyond international air and ocean freight.
Forwarders can maintain their own negotiated rates, customer agreements and commercial rules within the platform and apply them directly when generating quotations and managing bookings.
The system also features open application programming interfaces (APIs), enabling integration with existing Transportation Management Systems (TMS), Enterprise Resource Planning (ERP) software and other internal platforms.
This allows freight forwarding companies to leverage Freightos’ pricing intelligence, carrier connectivity and digital booking capabilities without replacing their existing technology infrastructure.
Supporting AI-Driven Freight Forwarding Operations
Freightos is also positioning the platform as a data and execution engine for freight forwarders developing their own AI applications.
By connecting customer enquiries, commercial pricing decisions, carrier capacity and shipment execution, the company aims to create a more integrated digital workflow from the initial quotation request to confirmed booking.
The global launch of the next-generation Freightos for Forwarders platform marks another step towards greater automation and AI adoption in the international freight forwarding industry.