FedEx announced the launch of a new service, FedEx Easy Returns, supported by Blue Yonder, an AI-driven supply chain platform.
The offering will allow FedEx customers to access a low-cost, box- and label-free returns solution launching with approximately 3,000 dropoff locations in the trusted returns network of FedEx Office and Kohl’s stores with plans for swift growth across the U.S., says an official release.
“FedEx Easy Returns aims to simplify the returns process for consumers by offering a hassle-free returns option at numerous convenient locations. Consumers will be able to return their items without needing to print labels or have packaging, enhancing the overall convenience of the returns experience. The new service will also help streamline the returns experience for merchants. Returns will be routed through a reverse logistics facility for optimal recovery, helping merchants ensure the accuracy and speed of the return, as well as potentially reducing waste.”
Jason Brenner, Senior Vice President, Digital Portfolio, FedEx says: “FedEx is excited to launch the new FedEx Easy Returns solution to help provide a convenient, hassle-free returns solution to even more consumers in 2025. This new service, supported by Blue Yonder, expands our growing network of drop-off locations conveniently located across the country.”
Tim Robinson, Vice President, Returns, Blue Yonder adds: “Returns are a critical part of the customer experience, and present a significant challenge to retailers, which is why we are excited to support FedEx with the new service to make returns more efficient. Blue Yonder’s robust technology will be the driving force, allowing FedEx to power more retail counters and return processing centers across the U.S., further enhancing the convenience of the service. As a result, we’re able to offer a complete solution that improves returns processing.”
With growing demand for flexible returns options, the service offers a new level of convenience for customers and may support merchants’ sustainability goals by potentially helping to reduce the amount of packaging and product waste generated through the consolidated returns process, the release added.
“It’s interesting to note that while DHL and UPS went the M&A route, FedEx prefers a partnership route with Blue Yonder, which itself acquired a lot of its returns capabilities via its Doddle – Part of Blue Yonder acquisition a few years before that,” writes Eric Pong, Director, Logistics Partnerships, AfterShip.
