SriLankan Cargo, the air freight arm of SriLankan Airlines, has achieved the ISO 9001:2015 Quality Management System (QMS) Certification for its cargo ground handling operations at Bandaranaike International Airport (BIA).The certification, awarded by the internationally accredited Sri Lanka Standards Institution (SLSI), confirms that SriLankan Cargo’s terminal operations, import and export handling, warehousing and documentation processes meet the highest standards of quality, compliance and efficiency.
Chaminda Perera, Head of Cargo at SriLankan Airlines, stated, “Achieving ISO 9001:2015 is a testament to our dedication to maintaining world-class standards in cargo ground handling. It reflects the tireless efforts of our cargo and ground operations teams to ensure efficient and customer-focused service delivery, as well as the strategic process improvements, employee training and strong quality assurance practices we uphold.”
The ISO 9001:2015 standard is globally recognised for its focus on quality management principles including customer satisfaction, leadership, risk-based thinking and continuous process improvement. The certification applies to the full spectrum of activities performed by SriLankan Cargo, from export acceptance and import delivery to transit cargo processing, handling of special cargo such as live animals, perishables, valuables and dangerous goods, and documentation control.
This achievement aligns with SriLankan Cargo’s broader strategy to enhance its cargo services, build global trust and support Sri Lanka’s position as a regional logistics hub, underscoring the airline’s continued commitment to excellence, safety and customer satisfaction in the global air cargo industry.