Finnair Cargo has announced plans to bring its cargo handling operations in-house at Helsinki Airport, marking a strategic shift aimed at strengthening control over service quality, efficiency, and customer experience at its main hub. The move will see Finnair Cargo assume direct responsibility for key ground handling activities that were previously outsourced.
By insourcing operations, Finnair Cargo aims to streamline processes across the cargo value chain, improve coordination between flight operations and ground handling, and enhance reliability, particularly for time-critical and specialised shipments such as pharmaceuticals, perishables, and e-commerce cargo. The airline said the transition will also support faster decision-making and greater operational flexibility at Helsinki Airport.
Finnair Cargo operates from the state-of-the-art COOL Nordic Cargo Hub at Helsinki Airport, which is known for its advanced temperature-controlled infrastructure. Bringing handling operations in-house is expected to further leverage the facility’s capabilities and reinforce Helsinki’s role as a key air cargo gateway between Europe and Asia.
The initiative aligns with Finnair’s broader strategy to optimise costs, improve operational resilience, and invest in core competencies as the air cargo market continues to evolve amid shifting trade patterns and customer expectations.