On July 1, 2025, Indian Railways launched the RailOne app, a new digital platform that brings together multiple services into a single, user-friendly experience.
While its main focus is on passenger convenience, including ticket booking, PNR tracking, and meal ordering, the app also takes important steps toward improving freight services for logistics operators and small businesses.
Here’s a look at how RailOne is aiming to simplify and streamline rail freight operations in India.
Freight Inquiry Made Easy
One of the key features for logistics customers is the ability to check freight-related information directly within the app. Whether it’s train schedules for freight movement, parcel tracking, or service availability, RailOne allows users to get these details quickly and easily. This eliminates the need to visit multiple websites or deal with time-consuming manual processes.
By offering this convenience, Indian Railways is helping both large logistics providers and smaller shippers access critical data without any hassle.
Single Sign-On (SSO) for Freight Users
The app includes Single Sign-On (SSO) support, meaning users can log in using their existing credentials from other Indian Railways platforms like UTSonMobile or RailConnect. This saves time and effort, especially for regular freight users who no longer need to juggle multiple login systems.
For logistics companies, this means faster access to services and smoother day-to-day operations.
R-Wallet Integration for Seamless Freight Payments
RailOne also includes R-Wallet, a secure digital payment system by Indian Railways. Freight users can use it to pay for parcel bookings, cargo services, or other charges directly through the app. With support for biometric and mPIN authentication, transactions are not only fast but also safe.
This feature helps logistics companies reduce reliance on cash or external gateways, making the payment process more reliable and efficient.
One App for Passengers and Freight Services
What sets RailOne apart is its ability to combine passenger and freight services in one place. This unified platform reduces the need to install multiple apps or switch between systems, saving both storage space and time.
Whether you’re booking a passenger ticket or checking freight schedules, everything can be done through one clean and intuitive interface.
Limitations: Freight Features Are Still Growing
While RailOne offers useful freight inquiry features, it’s important to note that the app’s main focus remains on passenger services. More advanced freight tools, such as live cargo tracking, direct freight bookings, or logistics performance analytics, are not yet included.
However, the app was developed by the Centre for Railway Information Systems (CRIS), the same body behind the Freight Operations Information System (FOIS). This suggests that RailOne’s backend could be upgraded in the future to include more advanced freight capabilities.
What This Means for the Future of Rail Freight in India
The launch of RailOne fits into Indian Railways’ larger push toward digitization and customer-centric solutions. For the logistics sector, the app offers several potential benefits:
- Simplified access to freight information
- Quicker and safer payments through R-Wallet
- Improved user experience with a single sign-on system
- Support for small businesses and first-time freight users
As India continues investing in projects like the Dedicated Freight Corridors (DFC), apps like RailOne could become an essential tool for managing logistics across the country.
Conclusion: RailOne is a Step Toward Smarter Rail Freight
RailOne may not yet be a full-fledged logistics management tool, but it marks a meaningful move toward digital integration in Indian rail freight. With features like freight inquiry, secure digital payments, and a single sign-on system, the app is making it easier for freight customers to engage with Indian Railways.
As future updates roll out, RailOne could play a bigger role in transforming how businesses and logistics providers interact with rail freight services in India.
