Menzies Aviation has introduced artificial intelligence (AI) capabilities into its MORSE Safety Management System (SMS), aiming to enhance the quality, accuracy and consistency of safety reporting and investigations across its global operations.
The new AI Assist feature supports employees in preparing incident reports and investigations by making them clearer, more concise and accurate. An AI-powered quality review function also checks reports for completeness and accuracy, recommending improvements where necessary. The company emphasised that human oversight will remain central to all safety-critical decisions.
MORSE, which stands for Menzies Operating Responsibly, Safely and Effectively, is the company’s digital safety management platform, integrating incident and hazard reporting, investigations and safety data to provide real-time visibility of operational safety and security risks.
The introduction of AI builds on Menzies’ focus on proactive hazard identification and risk management. In 2025, its teams identified 46,950 hazards globally, representing a 29 per cent increase over the previous year.
During 2026, more than 6,800 potential operational disruptions have already been prevented through hazard reporting. Examples include identifying an aircraft tyre defect in Romania before it could affect operations and detecting undeclared dangerous goods in Uganda before they were loaded.
Menzies plans to explore additional AI capabilities to identify patterns and contributing factors behind incidents, enabling teams to recognise emerging risks earlier and implement preventive measures across its operations.
Yogesh Parekh, Chief Safety and Training Officer at Menzies Aviation, said AI was helping employees produce clearer and more consistent reports and investigations, providing better-quality information to support safety and security decisions.
He stressed that technology would not replace employees’ expertise and judgement but would complement their capabilities, enabling better-informed decisions and a deeper understanding of emerging operational risks.
The new AI capabilities are being highlighted during MORSE Week, Menzies’ twice-yearly initiative promoting learning, collaboration and activities to strengthen its safety culture.
The MORSE platform is deployed across Menzies Aviation’s global network, covering operations at 347 airports in 65 countries.