Pacific International Lines (PIL), one of the world’s largest container shipping companies, has selected Celonis and WNS, part of Capgemini, to expand its global Process Intelligence Center of Excellence (CoE), supporting the carrier’s digital transformation across 90 countries.
Headquartered in Singapore, PIL operates a fleet of more than 100 container vessels across global trade routes. Through the Celonis Platform, PIL is developing a dynamic, real-time digital twin of its operations, enabling teams to gain greater visibility into how processes are executed and identify opportunities for improvement.
The partnership with WNS will bring shipping and logistics domain expertise to the initiative, helping embed process intelligence capabilities across PIL’s systems and operational workflows.
The initiative is expected to deliver end-to-end visibility across global shipping processes, spanning customer-facing operations and back-office functions. It will also support faster identification and resolution of operational inefficiencies through greater process standardisation across trade operations.
A key objective of the CoE will be to establish a foundation for AI-driven automation, enabling PIL to build smarter, more resilient and scalable operations.
“We’re using Celonis because it gives us a single, clear view of how our processes are running in real life,” said Lionel Chatelet, Chief Commercial Officer at PIL. He added that the initiative will help PIL make its operations leaner and faster while integrating automation and AI into continuous improvement efforts to better serve customers and keep global supply chains moving.
Pascal Coubard, VP of APAC at Celonis, said PIL is demonstrating how greater operational context can improve the way the shipping industry operates. According to Celonis, providing AI with a comprehensive and continuously updated model of business operations can help companies achieve measurable outcomes and faster returns on investment.
Jaison Augustine, Business Unit Head, Shipping & Logistics, WNS, part of Capgemini, said shipping companies require not only technology but also industry expertise to convert process insights into operational improvements. The new CoE, he added, is intended to embed these capabilities within PIL and support continuous optimisation and scalability.
The partnership places PIL among a growing number of organisations in the Asia-Pacific region using Celonis to optimise operations, highlighting the increasing adoption of process intelligence, automation and AI across the global shipping and logistics sector.
