US carrier United Cargo has entered a partnership deal with the CargoAi digital platform to make domestic and international capacity available to forwarders on its site, with real-time rates and e-bookings.
The service is available for general cargo, express freight and non-temperature-controlled perishables in the US, (domestic and international), Canada, UK, Ireland, Belgium, France, Netherlands, Switzerland, Germany, Spain, Portugal, Greece and Italy.
CargoAi said the move would strengthen United Cargo’s ability to deliver a consistent and seamless booking experience for both international and domestic shipments. It would also support the carrier’s digital transformation strategy and help it deliver best-in-class service .
Matthieu Petot, CargoAi chief executive, commented: “United Cargo’s decision to join the CargoAi ecosystem reflects a shared vision for the future of air cargo — one where digital connectivity, automation and collaboration define how airlines and forwarders work together.
“By combining United Cargo’s global reach with our technology, we are building a foundation for a more agile, transparent, and customer-centric airfreight industry, ready to meet the demands of tomorrow’s supply chains.”
CargoAi added that United Cargo’s presence would open up new possibilities for forwarders, especially for domestic US shipments and express cargo solutions.
Earlier this month, CargoAi launched an AI assistant to handle common customer queries, real-time tracking, rate and capacity search, automated booking, shipment status and delivery questions, helping to reduce the number of emails while speeding up the booking process.
Its CargoCoPilot Agent tool works across WhatsApp, email, airline websites and its own CargoMART third-party booking portal and will be progressively rolled out to users.