Air India has awarded Thales a 10-year contract aimed at enhancing the airline’s inflight entertainment (IFE) operations through improved logistics support and maintenance services.
The long-term agreement is expected to streamline the management of IFE equipment across Air India’s fleet, covering areas such as spare parts supply, system reliability, repairs, upgrades, and lifecycle support. The move comes as the carrier undertakes a major fleet modernisation and customer experience overhaul.
Thales, a leading aviation technology provider, is expected to help Air India improve content availability, reduce technical downtime, and ensure smoother onboard entertainment performance for passengers on domestic and international routes.
Industry analysts note that reliable IFE systems have become an important component of airline competitiveness, particularly on long-haul services where passenger expectations for connectivity and entertainment are high.
The partnership supports Air India’s broader transformation strategy as it expands capacity, refreshes its product offering, and seeks to position itself as a leading global airline.