American Airlines Cargo has enhanced its ExpediteTC temperature-controlled service to offer live tracking and monitoring of shipments in active containers.
The US cargo business said that the expansion of the service ensures that cargo can be monitored throughout its journey.
The new offering links with the airline’s control tower monitoring operation so that, in the event of irregular flight operations or other disruptions, proactive intervention can be carried out to uphold the delivery commitment made at the time of booking.
“Our customers trust us with shipments that change lives,” said Greg Schwendinger, president of American Airlines Cargo. “ExpediteTC reflects our commitment to delivering these vital products with precision and care. We’ve invested in infrastructure, technology and partnerships to ensure the highest standards of cold-chain logistics.”
The division added that earlier this year, it had also introduced online booking for ExpediteTC covering passive shipments cooled by dry ice or gel packs through aacargo.com.
“This enhancement offers customers an improved customer experience through self service and reflects the continued commitment to digital innovation,” American Airlines Cargo said.
“Our goal is to be the most trusted airline in life sciences transportation,” added Eric Mathieu, head of American Airlines Cargo customer experience. “ExpediteTC is built on collaboration, innovation and a relentless focus on quality. We’re proud to offer solutions that meet the highest industry standards and exceed customer expectations.”
The carrier has been investing in its pharma capabilities in recent years.
American was also CEIV pharma accredited at its New York JFK and Luis Muñoz Marín International Airport facilities last year and as part of the process, expanded its New York CRT and 2-8 rooms, while it is also in the process of expanding its cooler capabilities in Miami.
In total, American operates more than 30 CEIV or GDP-certified locations around the world, including Miami International, Amsterdam Airport Schiphol (AMS), Dublin Airport (DUB), Frankfurt Airport (FRA), Paris Charles De Gaulle Airport (CDG), Rio de Janeiro Galeão International Airport (GIG) and Shanghai Pudong International Airport (PVG).
