Joshi Konoike Transport and Infrastructure Pvt Ltd (TRAC1) has launched an innovative WhatsApp Chatbot Service to provide real-time tracking of export and import containers. Effective from 22nd September 2025, the service covers all containers moving between ACTL (ICD Faridabad) and the West Coast gateway ports.
With this new service, customers can easily obtain container movement updates by simply sharing container details via TRAC1’s WhatsApp number. The chatbot delivers instant responses, eliminating delays and the need for manual follow-ups. Available 24×7, the service underscores TRAC1’s commitment to offering seamless, customer-friendly solutions that enhance transparency and operational efficiency.
A TRAC1 spokesperson said that the initiative reflects the company’s focus on leveraging technology to simplify logistics processes and improve the overall customer experience.