Yang Ming (America) Corporation (YMA) is set to transition its Houston-based customer service operations to the company’s Global Service Center (GSC), while consolidating selected corporate functions at its New Jersey headquarters.
The Houston office will remain operational on a more focused scale, continuing to provide real-time, direct support to regional customers as part of the company’s wider organisational restructuring initiative.
As part of its commitment to accelerating digital transformation across the shipping industry, Yang Ming has prioritised the centralisation and standardisation of global customer service processes.
Therefore, the Global Service Center transition plan will strengthen Yang Ming’s ability to deliver an elevated, integrated service experience to its global customers through a centralised and dedicated support structure that offers greater efficiency, consistency, and responsiveness, including 24-hour customer service coverage.
The restructuring is expected to be completed by 16 March 2026.
Earlier this summer, Yang Ming announced it will order three additional 8,000 TEU methanol dual-fuel-ready containerships from Nihon Shipyard Co., Ltd. and Imabari Shipbuilding Co., Ltd.